The Three C’s: Consultation, Cooperation & Coordination

In the world of construction, it’s common for duties and health and safety responsibilities to overlap. This can be managed simply – just follow the three C’s – Consultation, Cooperation, and Coordination and you’re on your way to a safer work site!

The role of the Employer

Basically, an Employer is required to ensure the health and safety of their workers, contractors or any visitors who might be affected by work operations.
On-site this means that there can be a lot of overlapping duties, so the principal contractor is responsible for coordinating with other businesses/trades/subcontractors so they can all meet their combined responsibilities. See the image below:

Venn Diagram of your business and their business with overlapping duties in the center

When does this apply?

When there are multiple businesses at the same site, each business must do what they can, within their control, to keep workers safe. In these situations, the most effective way to manage workplace health and safety is by working together.
Safe Work Australia has published a handy new case study for the construction industry.

The case study practically demonstrates the duty to consult, cooperate and coordinate with other duty holders. Click this link to learn more.

The Three C’s – Consultation, Cooperation & Coordination 

By following the three C’s businesses are ensuring that everyone is aware of any overlapping duties, so roles can be clearly defined and work isn’t impacted.


Consultation between businesses can help you all reach a common understanding and establish clear roles, responsibilities, and actions in relation to work health and safety. Consultation could require discussions around:

  • What work activities are being carried out, how and by who
  • The degree of influence and control each business has over the workplace (eg. contracts/written agreements)
  • Who will manage what and how (eg. notifying incidents)
  • What systems will be put in place to monitor compliance (eg. reviewing the site, how often and who by)
  • What ongoing communication looks like between themselves and between the workers (eg. toolbox meetings/newsletters/points of contact)


From the consultation comes cooperation. This simply means sharing information and working together to put in place systems for managing and controlling risk agreed during the consultation process. Working together can increase the scope of the hazards recognised – ultimately making the site safer!


And last but not least – now actually making sure everything works well together. Businesses should be able to coordinate on what systems will be implemented to control risks.
This isn’t about one business pushing all the duties down on another, it’s about everyone involved working together to avoid duplication, or worse, health and safety risks.

The Benefits

What may seem like a hassle at first, is actually a huge benefit to life on-site.
Keeping people safe should always be the top priority on any construction site. And what’s more? Health and safety laws actually require this to be the case. Aligning yourself with other parties, and knowing what safety systems are in place is vital and can save lives.

I am a principal contractor, what should I do?

If you are a principal contractor you must document the arrangements in place for consultation, cooperation, and coordination between all the different Employers at your site in your SSSP. You should update the SSSP for the project to ensure that it deals with any changes.

Seeking advice early on how you can help develop efficient strategies, and reading this article is the first step! To know more about safety on-site, contact one of the friendly HazardCo team today or call us on 1800 954 702.


We’ve released some handy new tools to make managing your contractors and their overlapping duties really simple. The HazardCo app is for everyone to use on your site, so your contractors can create and submit site reviews, toolbox talks and more. And the new pre-qualification tools will help with the heavy lifting when it comes to checking your contractors health and safety is up to scratch.

If you are a contractor and you have questions on how to best work with other businesses or the process you should follow, have a look at our Overlapping Duties: Working with other businesses blog.

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