Whether or not you believe in the well-known phrase, “the customer is always right”, there is no doubt that the customer or client plays an important role in the success of your job.
One way to give them confidence and make those day to day conversations easier is to demonstrate great health and safety management whenever they’re on-site. Using HazardCo’s smart App and online health and safety system, it’s easy to stay on top of site health and safety, and you always know who is on-site in real-time.
Most clients will be inexperienced when it comes to building and site management, and some will want different levels of involvement and visitation to site. By encouraging site visits, you can ensure there are no surprises for your client, and as the project progresses you can manage expectations or discuss changes as necessary. In most cases, this is a significant financial investment for the client – meaning stress and worry can be high, so take the stress out of health and safety using HazardCo’s smart online tools.
Clients should be accompanied whilst on-site. Getting your client to use the HazardCo App to scan in and out of site for each visit, will help you keep health and safety top of mind for them too, because as much as they own the property, you own the construction site. It’s an important reminder that everyone is responsible for health and safety, including the client. This includes being responsible for ensuring the safety of contractors and team at work, including ensuring all projects have a Site Specific Safety Plan and Hazard Board.
Many clients will be unaware that they also have health and safety responsibilities, so share this with them, and show them how HazardCo’s clever system helps you cover all of the bases. This will give them peace of mind that you are on top of site health and safety, giving greater confidence in a successful job.
It’s important that these expectations are established at the start of any job. Meeting with your client to discuss timing for site visits, and frequency on-site. The same rules should apply to them as any other visitor, including receiving a site induction, scanning in and out of site every time, dressing appropriately, and checking the hazard board.
By bringing your client on your health and safety journey with HazardCo, you will be in for a five star review, giving them peace of mind about the job.